Frequently Asked Questions

What is Rob Brydon Live?

Rob Brydon Live is a new way of booking tickets for Rob Brydon- Songs and Stories directly through the official production website.

I haven’t received my confirmation email or my e-ticket?

Please check it hasn’t gone into your Junk Email folder. If it still hasn’t arrived after an hour please email us at customerservices@robbrydon.live or contact us on 020 7292 8886 (lines are open 10am – 5pm Monday to Friday, excluding bank holidays). We aim to respond to emails within one working day.

Where do I collect my tickets from?

Depending on what option you choose during check out, tickets can either be collected from the venue box office on the day of the performance or they can be printed out at home. If you are collecting the tickets from the box office, please make sure to bring your confirmation email along with proof of ID (i.e. drivers licence, passport or payment card in your name).

Can I get a refund or exchange?

Unfortunately our tickets are non-refundable and non-exchangeable.

Can I book tickets over the phone?

Unfortunately Rob Brydon Live does not offer the facility to book tickets over the phone. For phone bookings please ring the venue box office directly.

Can I make an Access booking?

I’m afraid it’s not possible to make Access bookings through Rob Brydon Live. Please contact the venue box office directly who will be more than happy to assist.

Tickets are not available for my chosen show.

Please try booking with the venue directly. We often have a different allocation to the venue themselves so they may still have tickets available.